Privacy Policy

At BuySellCy ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

This policy applies to all users of our platform, including buyers, sellers, and visitors. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information: name, email address, phone number.

Profile Information (optional): username, profile picture, bio, location.

Listing Content: information you include in listings (text, images, price, category).

Communication Data: messages, reviews, feedback, support tickets, reports.

Usage Information: IP address, device/browser data, pages visited, searches performed, cookies.

Billing: Premium digital services may be purchased either on our website or within our mobile apps.

Website payments: Payments on the website are processed by Stripe. We do not store full card numbers. We may store billing identifiers (e.g., Stripe customer ID), subscription status, and invoice/receipt references for accounting and support.

In-app purchases (iOS/Android): Purchases made inside our iOS/Android apps are processed by Apple (App Store) or Google (Google Play). We may store purchase receipts/tokens, transaction IDs, and entitlement status to verify and provide your purchase.

Primary Purposes

• Service Provision: To provide and maintain our marketplace platform
• Account Management: To create and manage your user account
• Premium Services Processing: to activate subscriptions and paid promotional upgrades (digital services) and provide billing support
• Communication: To respond to your inquiries and provide support

Secondary Purposes

• Improvement: To improve our services and user experience
• Security: To protect against fraud and ensure platform security
• Analytics: To analyze usage patterns and optimize performance
• Legal Compliance: To comply with legal obligations and regulations

Marketing (With Consent)

• Send promotional emails and newsletters
• Display personalized advertisements
• Conduct market research and surveys
• Provide product recommendations

We Do NOT Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Limited Sharing

• Service Providers: With trusted partners who help us operate our platform
• Payment Processors: With payment providers to process transactions
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

User-Initiated Sharing

• Information you choose to share in public profiles
• Reviews and feedback you post publicly
• Messages you send to other users
• Items you list for sale

Payment Processors

We share required data with Stripe to process payments and prevent fraud. Stripe may process data outside your country; where required, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs).

Security Measures

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Regular Audits: Security audits and vulnerability assessments
• Employee Training: Regular security training for our team

Data Breach Response

• Immediate investigation and containment
• Notification to affected users within 72 hours
• Cooperation with relevant authorities
• Implementation of additional security measures

Access & Control

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format

Consent & Preferences

• Withdraw Consent: Opt out of marketing communications
• Object: Object to certain types of processing
• Restriction: Limit how we process your data
• Automated Decisions: Request human review of automated decisions

How to Exercise Your Rights

• Use the privacy settings in your account
• Contact our support team
• Email us at info@buysellcy.com
• We will respond within 30 days
• You also have the right to lodge a complaint with your local data protection authority.

Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and analytics (with consent)

Cookie Management

• You can control cookies through your browser settings
• Our cookie banner allows you to manage preferences
• You can opt out of non-essential cookies
• Disabling cookies may affect platform functionality

Retention Periods

• Account Data: Retained while your account is active
• Transaction Data: Kept for 7 years for legal compliance
• Communication Data: Retained for 2 years after last contact
• Analytics Data: Anonymized after 2 years

Data Deletion

• Account deletion removes most personal data
• Some data may be retained for legal requirements
• Backup data is automatically deleted after 30 days
• You can request immediate deletion in certain cases

Data Location

• Our servers are located in secure data centers
• We may use cloud services with global infrastructure
• All transfers comply with applicable data protection laws
• We ensure adequate protection for international transfers

Safeguards

• Standard Contractual Clauses (SCCs) where applicable
• Adequacy decisions for certain countries
• Additional security measures for data protection
• Regular assessment of transfer mechanisms

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

• Users must be 18 or older to create an account
• We verify age during registration
• If we discover we have collected data from a child, we will delete it
• Parents can contact us to request deletion of their child's data

Policy Updates

• We may update this policy from time to time
• Significant changes will be notified via email
• Minor changes will be posted on this page
• Continued use constitutes acceptance of changes

Notification Process

• Email notification for significant changes
• In-app notifications for policy updates
• Clear indication of what has changed
• Opportunity to review before changes take effect

If you have any questions about this Privacy Policy or our data practices, please contact us: